Resume

Sonova Group

• Built 5 distinct, SCORM-compliant, 6-week eLearning curricula from the ground up, including creation and documentation of design & quality standards, formatting of learning objectives, gamification, and proficiency testing.

• Produced multimedia eLearning modules on diverse subjects including system procedures, customer service policies, and leadership skills.

• Administered LMS for local region of 300+ learners, spearheading standards around course design & creation, completion & grade reporting, and user troubleshooting.

• Developed and maintained knowledge base of job aids, work instructions, eLearning content, and scavenger hunts.

• Analyzed trends across Customer Success organization, and proactively delivered live workshops and microlearning videos to meet training needs and bridge knowledge gaps.

• Continually upskilled and coached the internal training team, empowering colleagues to build & deliver high-impact and brand-compliant content no matter the audience.

ECI Software Solutions

• Developed 12-hour SaaS onboarding curriculum for diverse external customer base, using adult learning principles and audience-driven learning paths.

• Performed live virtual training of anywhere from 1 to 50 clients in a single session.

• Built and maintained suite of virtual learning assets, including job aids, microlearning videos, live virtual webinars, and interactive quizzes.

• Implemented SaaS launches for client businesses via Excel data analysis & import during customer onboarding process.

• Partnered with internal software developers on a biweekly basis to align product updates with client feedback and brainstorm new features.

Lantos Technologies, Inc.

• Administered LMS for 150+ customer businesses, creating challenging assessments and auditing SCORM packages to ensure compliance.

• Designed and implemented Lantos Certificate Program, issuing client certificates and maintaining & analyzing success records.

• Managed logistics for 6-hour AuD training program including registration & setup support, CEU tracking, grading assignments, and processing certificates.

• Analyzed reports and presented weekly KPI progress with actionable insights to leadership and C-suite.

Harvard Maintenance, Inc.

• Created and delivered leadership training programs for management team of 30+, covering topics like HR compliance and interviewing tactics.

• Spearheaded 10+ initiatives regarding training & upskilling, onboarding & recruitment, engagement, and compliance for local region of 3,000+ employee.

• Administered HRIS for local region, processing all entries, terminations, and profile changes. 

• Drove retention and earned company-wide mentorship award by fostering a culture of learning and cross-level communication.

Elgin Community College / 2015

• 3.8 GPA

• Member of Phi Theta Kappa Honors Society

University of Illinois at Urbana-Champaign / 2023

• 89.8%